Shipping Insurance + Free Return Shipping Conditions
SHIPPING INSURANCE
Protect your purchase with shipping insurance, covering any potential loss or damage during transit. Rest easy knowing your item will be replaced or refunded if it arrives in less-than-perfect condition.
Insurance Claim Qualifications
Proof of Damage or Loss: Documentation must be provided within 30 days of the delivery date. Coverage may be denied if insufficient or unclear proof is provided.
Post-Delivery Exclusions: Coverage does not extend to any damage occurring after delivery date, such as accidental drops, misuse, or improper storage.
Original Packaging: Items must remain in their original packaging to qualify for a claim.
Misleading Claims: Claims filed with altered or falsified information will void eligibility for insurance coverage.
FREE RETURN SHIPPING
Enjoy peace of mind with free return shipping on eligible purchases if you purchase the "Shipping Insurance + Free Return Shipping" package only. If the item isn’t right for you, simply return it without any shipping costs. If you do not purchase these protections, all return shipping fees are the customer’s responsibility.
Note: this does not cover any restocking fees that the manufacturer may apply upon return. Restocking fees are calculated outside of the shipping costs and are calculated by the Manufacturer. Plumbing Overstock is not the manufacturer and is not responsible for product defects.
Return Shipping Conditions
Condition of Returned Items: To qualify for free return shipping, items must be in original, unused condition with all packaging intact.
Return Authorization: A return authorization must be requested and approved by our customer service team before returning the item.
Return Window: All returns must be initiated within 30 days of delivery. Returns requested outside this window may not qualify for free return shipping.
Non-Refundable: Free return shipping does not apply to custom or special-order items.
Repeated or Abusive Returns: Abuse of the return policy may result in restricted or revoked return privileges for future orders.
Customers acknowledge and agree to these terms by proceeding, protecting both customer and company interests.