About Us

Plumbing Overstock offers a wide selection of plumbing products across various categories, including faucets, sinks, shower sets, water dispensers, and bath and kitchen drains. Our platform caters to both individual customers and businesses, providing a seamless 24/7 shopping experience. We proudly feature top brands such as Belle Foret, Delta, Huntington Brass, Kingston Brass, Kohler, Pioneer, Westbrass, and more. Our company is headquartered in Los Angeles, with satellite distribution centers across the United States to ensure rapid delivery and availability.

We are committed to customer satisfaction, offering expert support through our dedicated team available via phone at 877-744-7260 or live chat. Our mission is to provide high-quality plumbing solutions at competitive prices, leveraging over a decade of industry experience to meet the diverse needs of our clients.

Shipping Policy

By purchasing from this website, you agree to our terms and conditions. We strive to ship your order using the fastest, safest, and most reliable methods available, leveraging strong partnerships with leading delivery companies nationwide. All shipments are subject to the carrier's terms and conditions, and we are not liable for delays caused by carrier issues, weather conditions, or unforeseen circumstances.

Each product is selected for a specific shipping method to optimize costs. Our checkout page uses real-time carrier rate calculators to provide accurate shipping prices before purchase. Occasionally, we offer free shipping on select items or orders exceeding certain thresholds, with eligible items reflecting the deduction at checkout. Customers are responsible for providing accurate shipping addresses; incorrect or incomplete addresses may result in additional shipping fees or delays.

Plumbing Overstock reserves the right to choose the shipping method and carrier. Any claims for lost or damaged shipments must be filed with the carrier within 72 hours of delivery, with supporting documentation provided to us for further action.

Shipping Details

Important Note on Shipping Speeds: The shipping speed selected at checkout (e.g., next-day, 2nd-day, or 3-day air shipment) applies only after the item is ready to ship. This does not include the processing time required on both the manufacturer’s and Plumbing Overstock’s end. Processing typically takes 24-48 business hours on our end, followed by an additional 24-48 hours on the vendor’s side, depending on the product and manufacturer. Therefore, selecting a faster shipping speed at checkout does not guarantee the total delivery timeline, as the processing period must be completed before the item is shipped. Customers are responsible for understanding this distinction, and delays due to processing times are not grounds for refunds or chargebacks.

• The shipping speed selected at checkout applies once the item is processed or production is complete. Processing typically takes 24-48 business hours on our end, followed by another 24-48 hours on the vendor’s side. This time is excluded from the selected shipping speed. Delays may occur due to high order volume or manufacturer backlogs, and no refunds will be issued for such delays.
• Production times vary by manufacturer and are estimated on the website above the product description. These estimates are not guaranteed and may be extended without prior notice due to supply chain disruptions.
• Same-day shipping for domestic (US lower 48) rush orders is available if payment is received by 12 p.m. PST, provided checkout instructions are followed. Options include next-day, 2nd-day, or 3-day air shipment (rates via shipping calculator). Rush orders canceled after processing will incur a 25% restocking fee.
• Buyers are responsible for all shipping and optional insurance charges. Orders of $250 or more require a signature upon receipt. International buyers handle duties, taxes, and related fees. Failure to pay these fees will result in the shipment being returned, with all associated costs deducted from any refund.

Shipping Estimates

The "Usually Ships In" timeframe displayed on product pages (e.g., "Usually Ships within 8-10 Weeks") is an estimate only and is subject to change based on backorder availability, manufacturer production schedules, and other factors beyond our control, such as supply chain disruptions or high demand. While we strive to provide accurate estimates, these timeframes are not guaranteed, and delays may occur without prior notice. Customers are responsible for understanding that these estimates do not constitute a delivery promise, and delays due to backorder or production issues are not grounds for refunds, cancellations, or chargebacks.

If an item is on backorder, we will notify you via email with an updated estimated shipping date, if available. However, failure to receive such notification does not entitle you to a refund or cancellation unless the delay exceeds 90 days from the original estimated shipping date. In such cases, you may request a store credit refund, subject to a 10% processing fee.

Standard Shipping

• Orders are typically shipped within 3 business days after payment clears (excluding legal holidays). You’ll receive an automated email with tracking information to the address provided at checkout. Failure to receive tracking information does not entitle you to a refund unless the shipment is proven lost by the carrier.
• Shipping via FedEx Ground or another carrier at our discretion; P.O. boxes and APO/FPO addresses are not supported. Customer pick-up is unavailable. Any attempt to redirect to unsupported addresses will result in cancellation with a 15% processing fee.
• Due to competitive pricing, shipping charge refunds are not offered. Deliveries to Canada via International First Class Service may take up to 30 days. Customers must acknowledge that international shipping delays are beyond our control and not grounds for chargeback claims.

Most items are dropshipped directly from manufacturers. While we strive to keep stock status updated, real-time changes may not always reflect. Contact support to confirm warehouse availability. Orders placed with inaccurate stock information are subject to cancellation without refund if the item is unavailable.

Shipping Insurance + Free Return Shipping Conditions

SHIPPING INSURANCE

Protect your purchase with shipping insurance, covering any potential loss or damage during transit. Rest easy knowing your item will be replaced or refunded if it arrives in less-than-perfect condition.

Insurance Claim Qualifications

Proof of Damage or Loss: Documentation must be provided within 30 days of the delivery date. Coverage may be denied if insufficient or unclear proof is provided.

Post-Delivery Exclusions: Coverage does not extend to any damage occurring after delivery date, such as accidental drops, misuse, or improper storage.

Original Packaging: Items must remain in their original packaging to qualify for a claim.

Misleading Claims: Claims filed with altered or falsified information will void eligibility for insurance coverage.

FREE RETURN SHIPPING

Enjoy peace of mind with free return shipping on eligible purchases if you purchase the "Shipping Insurance + Free Return Shipping" package only. If the item isn’t right for you, simply return it without any shipping costs. If you do not purchase these protections, all return shipping fees are the customer’s responsibility.

Note: this does not cover any restocking fees that the manufacturer may apply upon return. Restocking fees are calculated outside of the shipping costs and are calculated by the Manufacturer. Plumbing Overstock is not the manufacturer and is not responsible for product defects.

Return Shipping Conditions

Condition of Returned Items: To qualify for free return shipping, items must be in original, unused condition with all packaging intact.

Return Authorization: A return authorization must be requested and approved by our customer service team before returning the item.

Return Window: All returns must be initiated within 30 days of delivery. Returns requested outside this window may not qualify for free return shipping.

Non-Refundable: Free return shipping does not apply to custom or special-order items.

Repeated or Abusive Returns: Abuse of the return policy may result in restricted or revoked return privileges for future orders.

Customers acknowledge and agree to these terms by proceeding, protecting both customer and company interests.

Returns Policy

Return purchases within 30 days of receipt for an exchange or refund of the purchase price, excluding shipping and handling costs. Contact us at sales@plumbingoverstock.com to request a return. Returns must be initiated within this period; late requests will be denied, and no exceptions will be made for customer oversight. You will not be entitled to a refund if you still have the item in your possession.

For items with free shipping, actual outbound costs will be deducted from your refund. Once shipped, orders cannot be canceled; refused orders fall under the standard return policy with roundtrip shipping costs deducted. Returned items must be in original, uninstalled condition with all packaging, warranty, and instructions intact. Any signs of use, damage, or missing components will result in a 50% restocking fee or outright rejection.

Non-stock or custom orders (lead time over two weeks) incur a 20%-50% restocking fee, depending on the manufacturer’s policy, even before shipment if canceled during production. Some items, including living finishes, unlacquered, or gold finishes, may be non-cancelable or non-returnable per manufacturer terms. Customers initiating chargebacks for non-returnable items will be subject to legal action for recovery of costs.

LTL Shipments

LTL shipments (e.g., bathtubs, vanities, large mirrors) are non-returnable and delivered curbside only. Custom items may also be non-cancelable. Report damage within 72 hours of receipt for a replacement. Installed items may not qualify for returns. Note any box damage as "package damaged" or "pending inspection" on the Bill of Lading (BOL) upon delivery. Failure to report damage within this timeframe waives all claims.

Customers are responsible for coordinating with the carrier for delivery arrangements. Refusal of delivery or failure to be present at the delivery site will result in return shipping costs and a 30% restocking fee. LTL shipments require a signed receipt, and any dispute over delivery condition must be supported by photographic evidence submitted within 48 hours.

Non-Returnable Manufacturers

Products from the manufacturers listed below are subject to higher restocking fees or may not be eligible for cancellation or return. Additionally, all tubs, toilet seats, clearance items, and specialty products are considered final sale and cannot be canceled or returned. If an item arrives damaged or defective, please refer to our guidelines for further assistance, but no refunds will be issued for buyer remorse or unauthorized returns.

• Electric Mirror
• Fairmont Designs
• Graff
• Hydro Systems
• Icera
• James Martin
• Julien
• Kartners
• Mountain Plumbing
• MTI
• Nameeks
• Palmer Industries
• Rubinet
• Santec
• Sidler
• Sigma
• St. Thomas
• Studiolux
• ThermaSol
• Victoria & Albert
• Vola
• Watermark
• Waterstone
• WETSTYLE

All living and unlacquered finishes are non-returnable. If you are unsure whether your desired finish is returnable, please contact our customer service team for clarification. Unauthorized returns of non-returnable items will be discarded, and customers will forfeit all payments.

Return Conditions

• Returned items in non-original condition incur a 50% restocking fee plus outbound shipping costs, even for free shipping items. Used or damaged items beyond resale will be rejected and returned to the sender at their expense. Customers must provide a detailed explanation and photographic evidence for any claimed defects.
• Defective returns qualify for replacement or exchange without restocking fees, but labor costs are not covered. File lost shipment claims with the carrier via our support within 72 hours, or the claim will be void. Replacement items are subject to the same return conditions.
• A 20%-35% restocking fee (up to 60% for some brands) applies to refunded items, as mandated by manufacturers. This fee is non-negotiable and will be deducted before processing any refund.
• Refunds process within 5-10 business days of warehouse receipt, provided conditions are met. We reserve the right to refuse non-compliant returns. Shipping and return protection fees are non-refundable. Any attempt to dispute this via chargeback will result in a 50% penalty fee and potential legal action.
• With Returns Coverage purchased at checkout, return shipping is covered; otherwise, it’s deducted from refunds or store credit. Customers must retain proof of purchase and return tracking for all claims.

Refer to manufacturer warranties for details; contact our support for assistance if not included with your item. All returns are subject to inspection, and discrepancies will void the return process.

Cancellation Policy

Orders are typically processed within 24 hours, making cancellations challenging once manufacturers begin production. To request cancellation, email returns@plumbingoverstock.com. Cancellations must be requested before shipment; post-shipment cancellations are not permitted and will be treated as returns. A 10% processing fee applies to all cancellations.

For uncancelable chargebacks, a 50% fee covers processing costs, and free item values are deducted from refunds. Issuing a chargeback may result in blacklisting, leading to declined future orders. Customers must provide written consent from us for any cancellation to be valid; verbal requests will not be honored.

Custom or special-order items are non-cancelable once production begins, and any attempt to cancel will incur the full purchase price as a penalty. Disputes over cancellation eligibility will be resolved through binding arbitration, with all legal costs borne by the customer if the claim is unfounded.

Discover why we’re confident you’ll be a satisfied customer:

Large Selection & Availability

Explore a curated selection from top brands like Belle Foret, Delta, Huntington Brass, Kingston Brass, Kohler, Pioneer, and Westbrass at PlumbingOverstock.com. With our main warehouse in Los Angeles and satellite distribution centers across the US, we ensure wide availability. Can’t find an item? Contact us, and we’ll source it quickly. Our inventory is updated regularly, but stock is subject to change without notice.

Low Prices

We offer competitive prices on kitchen and bath products. Find a lower price online? We’ll match or beat it! Price matching is subject to verification and approval, and we reserve the right to refuse requests for discontinued or out-of-stock items.

EZ Search

Our EZ-Search engine and navigation tools simplify shopping, with categories like faucets and sinks, filterable by price or finish. We continuously enhance the experience for relevant results. Need help? Our Sales Team is ready to assist. Search results are based on available data and may not reflect real-time inventory.

Safe and Secure Shopping

Shop securely with Authorize.net and advanced SSL encryption, protecting your information throughout the process. Learn more about our security measures here. We are not liable for breaches due to customer negligence, such as sharing login credentials.

Free Shipping & Promotions

Enjoy free ground shipping on orders over $99.00, with regular promotions on other items. Visit our Free Shipping section for details. Promotions are time-limited and may be revoked at our discretion without prior notice.

Orders below $99 may not qualify for returns. Color variations due to monitor settings or manufacturer changes are not grounds for return, as we cannot guarantee perfect matches with prior purchases. Returns for items under $99 will be assessed a 25% restocking fee, regardless of condition.

General Terms: These terms and conditions are subject to change without notice. It is the customer’s responsibility to review this page regularly for updates. Any changes will apply to all existing and future orders upon posting, and continued use of the site constitutes acceptance of the revised terms.