About Us
Plumbing Overstock offers thousands of plumbing products in a range of categories including faucets, sinks, shower sets, water dispensers, plumbing trim, bath and kitchen drains and much more. Our loyal customers, which include individuals, as well as businesses, can shop easily and quickly 24/7 at Plumbing Overstock. Our featured brands include Belle Foret, Delta, Huntington Brass, Kingston Brass, Kohler, Pioneer, Westbrass and others.Shipping Policy
We will ship your order using the fastest, safest, and most reliable methods possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site is carefully selected to ship by a particular shipping method in order to provide you with the best shipping prices. Using the shipping carriers realtime rate calculator, our checkout page will provide you with accurate shipping prices before you decide to purchase. We will occasionally offer free shipping on certain items as well as order thresholds. Items that qualify for free shipping will have the shipping price deducted on the checkout page.
Same day shipping for domestic (US lower 48) rush orders is available if payment is received by 12 p.m. (noon) PST. Checkout instructions must be followed. Buyer will have the option at checkout to next day, 2nd day or 3 day air shipment. Please see shipping calculator for rates. Buyer is responsible for all shipping and optional insurance charges. All shipment/s of $250.00 or more (including shipping) will require a signature upon receipt. International buyers are responsible for all duties, taxes or related fees.
Standard orders are normally shipped within 3 business days after payment has cleared. (Legal holidays occurring within the business week are not counted as a business day) You will receive an automatically generated e-mail with tracking or delivery confirmation information when your item has shipped. It will be sent to the email address you entered at checkout. Insurance is not included in our shipping rates. Most items will be shipped via FedEx Ground, or other carrier at our discretion. Please note that FedEx does NOT deliver to P.O. boxes or APO/FPO addresses. We do not have the ability to offer customer pick up from our location. Due to our low selling prices, we are unable to offer any refunds for shipping charges. Due to Canadian Customs and Postal Service, items shipped to Canada may take up to 30 days for delivery if shipped via International First Class Service.
Returns Policy
You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. All returns or exchanges must be requested via email. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. Returned items must be in original, uninstalled condition, including packaging, warranty, instructions, etc. Cancellation of non-stock or custom orders such as orders with a lead time of over two weeks are subject to a minimum 20% cancellation/restocking fee and depending on the manufacturer's policies, can be up to a 50% restocking fee. This can apply even before shipment of item, if cancellation is during the production time. In some cases, orders cannot be cancelled or returned per the manufacturer's returns/cancellation policy. For example, living finishes or special finishes, such as Unlacquered or Gold finishes.
Requests for returns, exchanges or refunds must be made within 30 days of receipt and must have seller's approval in the form of a Return Goods Authorization (RGA). Email us immediately in order to receive an RGA Number. We will not process any returns, exchanges or refunds without an RGA Number and buyer is responsible for all shipping charges, including but not limited to roundtrip shipping costs.
For all LTL shipments such as bath tubs, vanities, large mirrors, and more are non-returnable. In some cases, for custom made items, they are non-cancelable either. In the unlikely event that the item(s) arrive damaged or defective, please review our policies below.
Any damage to the item(s) should be reported to Plumbing Overstock within 72 hours of receipt so we can assist you with getting a replacement. If the item has been installed, the manufacturer may not honor a replacement or return for the item. If the box appears even slightly damaged, please write "package damaged" when you sign for the delivery. If you accept the delivery without notating any damage to the product, you cannot return the product as damaged. If you cannot inspect the product upon delivery, please write: *Pending inspection* on the BOL when you sign.
If a returned item is received by Plumbing Overstock in a condition other than the one in which it was sent, a minimum restocking fee of 50%, plus original out bound shipping cost (even for items that are offered free shipping) will be deducted from the refund.
In the rare case of a missing or defective part, only a replacement or exchange will be made. There are no restocking fees on defective returns. Please note that we are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. You must contact us to file a lost shipment freight claim with the respective shipper.
A 20% - 35% minimum restocking fee will be assessed for all refunded items.
Refunds will be made within 5-10 business days of arrival to our warehouse once the return has met these conditions. We retain the right to refuse any returns outside of these conditions.
Please refer to manufacturer's terms and conditions as most take care of their own warranties. We will be glad to assist you with phone numbers or e-mail addresses if not enclosed with your items.
Computer monitors do not all display the same color scheme. Factors such as type of display, color/contrast settings, age of the monitor, lighting in the room and the angle the monitor is viewed at can distort the image's natural color balance. Due to this, the slight color variance in some similarly named finishes from one manufacturer to the next and the possible change in a manufacturer's finish over time, we cannot be responsible for items that aren't a "perfect match" with items purchased previously or from another manufacturer.
Why Buy From Us?
Here are some of the many reasons why we are confident you will be a satisfied customer:
Large Selection & Availability
With a discreet selection of some of the best brands in the industry, such as Belle Foret, Delta, Huntington Brass, Kingston Brass, Kohler, Pioneer, or Westbrass, you’re sure to find the product you need at PlumbingOverstock.com. With our main warehouse located in Los Angeles and many satellite distribution centers throughout the US, you’re sure to find everything you are looking for. Don’t see it on our site? Contact us and we’re more than likely able to find the item easily and quickly.
Plumbing Overstock offers some of the lowest prices on the market for all types of kitchen and bath products. If you find another retailer on the Internet with a lower price, we will do our best to match it or even beat it!
Our unique EZ-Search search engine and navigation tools allow for the easiest shopping experience possible. Items are organized by categories, such as faucets, sinks and search results can be narrowed by the most important shopping factors, such as price, finish, etc. We are continuously improving the shopping experience for our customers to provide the most relevant results.
If you can’t find what you’re looking for, contact us and our Sales Team will help you find the products you need based on your requirements and preferences.
To ensure your safety when shopping, PlumbingOverstock.com relies on and uses PayPal, the industry leader in internet payment systems. Every order is securely routed through our advanced encryption and firewall technology throughout the ordering process. In addition, we use state-of-the-art Secure Sockets Layer (SSL) encryption to protect personal information from unauthorized use. Learn more about our Security here.
Free ground shipping applies to almost all items over $49.00. We regularly run Free Shipping Promotions on many other items, as well. Visit our Free Shipping section for more information.
