FAQs
How long will it take to receive my order?Can I get my item(s) sooner? Expedited ("rush") shipping?
How do I check the status of my shipment? Tracking?
What is the warranty on this item?
How can I make sure my items match?
Does this shower head come with the arm or just the head?
Can I pick up my order?
Can you tell me the dimensions? GPM? Temperature range? (etc.)
Can I come and pick out something in person?
How long will it take to receive my order?
Orders are usually shipped within 3 business days after your payment
is received/cleared. You will receive an e-mail with tracking
information (if applicable) when your item is shipped.
Can I get my item(s) sooner? Expedited ("rush") shipping?
Yes. You will have expedited options available at Checkout.
How do I check the status of my shipment? Tracking?
Our system automatically sends a notification of shipment/tracking
info e-mail when your item ships. That e-mail will go to the address
that you entered in checkout.
What is the warranty on this item?
Most of our products are covered by manufacturer's warranty. The
type of warranty will depend on the product. See the item
description.
How can I make sure my items match?
Many of our item descriptions suggest other products which would go
with the one you are considering buying.
When buying a group of items meant to go together as a set (bathroom
fixtures, for example), it is generally a good idea to stick with
the same manufacturer or product line.
Keep in mind that colors in the photos may differ slightly from the
actual product, owing to variations in camera and scanner settings,
lighting conditions, your monitor settings, etc.
Does this shower head come with the arm or just the head?
The item description will say if the arm is included.
Can I pick up my order?
We regret that items may not be picked up in person, since we do not
have a storefront and our warehouse personnel are not equipped to
assist visitors.
Can you tell me the dimensions? GPM? Temperature range? (etc.)
Technical specifications generally can be found within the item
description. For additional questions, contact the manufacturer's
website.
Can I come and pick out something in person?
Sorry, but all purchases and payments must be done online, since we
do not have a storefront and our warehouse personnel are not
equipped to assist visitors.
More questions?
Please contact us with any questions you have. E-mails are usually
answered within 24 hours.
